Integrated facility management produced 15% cost savings without loss of quality

We collaborated with a leading financial services provider to integrate and bundle their facility management services (hard and soft FM) across their locations. Our comprehensive FM concept ensured sustainable success while maintaining compliance. The approach focused on the following key areas:

  1. Budget security through the service provider's savings obligation ("Saving Glidepath") with incentives
  2. Flexibly designed IFM contract ensuring legal and operational responsibility
  3. Optimized cooperation between the internal and external FM organizations to reduce interfaces
  4. Output orientation for transparent service provision (today and tomorrow)
  5. Simplified processes, e.g., through highly digitalized ticketing system
  6. Effective control system to relieve the internal organization
  7. Sustainable and digital solutions for state-of-the-art service provision

For us, an IFM implementation is considered successful only if it leads to a long-term improvement in our client's competitive position. We prioritized active change management to ensure full acceptance by both users and the service provider.