Real Estate Customer Centric Services
Customer-Focused and Efficient Real Estate Operations
Real estate operations require a variety of services – provided internally or through trusted partners. Overall, customer-focused and efficient real estate operations are essential for businesses that want to succeed in today's competitive market through increased value retention and cost efficiency. We focus on developing strategies, negotiating contracts, optimizing and steering property and facility management, and managing transactions and leases to reach your goals.
Effective and customer-focused management of your Real Estate
Effective and customer-focused real estate management is critical to achieving user satisfaction, value retention, and cost efficiency. The focus lies in balancing the interests of owners, tenants or users, and service providers.
As real estate experts, we have been closely following the evolving market environment for decades. We have a deep understanding of the increasing demands of users, tenants, and society for sustainable management, as well as the external factors such as political crises, pandemics, energy shortages, and the intensifying climate crisis that are influencing the market. We offer innovative models of collaboration to address these challenges.
Experience and knowledge form the basis of our consulting services.
„The operating phase is often overlooked, but crucial for success. Optimizing and guiding services in property, facility, and rental management is key to achieving sustainable, long-term success. We strive to improve quality, reduce costs, and enhance user satisfaction through our partnership approach.“
Changing services in and around properties
Today, real estate operation involves much more than just cost savings.
Eight Trends we see for Customer-Centric Services in Real Estate:
Global portfolios require global strategies and concepts. All players must rise to the challenge of managing services on an international scale.
The real estate industry is undergoing a digital transformation that will greatly impact the way services are standardized, managed, and bundled.
Harmonizing and standardizing services and processes is crucial for maintaining consistency in international operations. It also leads to cost savings and improved process reliability and efficiency.
The focus on value-creating services in the core value chain will continue to grow, with secondary facility and property management services being increasingly outsourced.
Sustainability goals and the need for ESG reporting are transforming the way services are delivered in property and facility management.
Regulatory and legal requirements for real estate operations will continue to increase, driven by factors such as ESG targets or occupational safety. Clear processes and tools are needed to meet these requirements.
7. Cost Effeciency
To meet the increasing demands while remaining economically viable, innovative operating, pricing, and steering models must be adopted.
Data-Driven Decision Making
Utilizing data and analytics to inform decision making in real estate operations will become increasingly important in order to stay competitive and make informed decisions.
From Strategy to Operational Results
TME Transformation Management Experts offer comprehensive consulting solutions that drive results. We specialize in guiding clients from strategic planning to operational success, enabling transformations through a targeted focus on value-creating changes.
Further Fields of Competence
Through our diverse areas of expertise, TME has a comprehensive understanding of the various requirements in real estate management. Our Customer Centric Services team closely collaborates with our experts in other fields of competence to provide a holistic perspective:
Performance & Agility
Structural and Process Organization, Change Management
ESG Trends and Strategies, Key Figures
Digitization Strategy, Data Governance, MDM
Investor Requirements, Reporting
Concepts Hybrid Working