Organisation procedures

Challenges

  • Non-transparent and heterogeneous structures regarding quality, outsourcing & service level, location specifics
  • Increasing importance and requirements regarding compliance

Project approach

  • Deduction of processes along pending tasks and existing organisation
  • Definition of interfaces in the Group and to external service providers
  • Documentation of processes and course of action according to role
  • Preparation of reporting, documents and tools
  • Co-ordination of processes

Results

  • Simple processes enabling individual decisions in the regions
  • Defined responsibilities and interfaces are transparent
  • Ensuring of global minimum standards for the avoidance of risks as well as compliance
  • Optimised application of resources