In the course of optimisation projects the outsourcing is often intensified. Often services like minor repairs and modernisations are outsourced to specialised service providers
This results for the companies in new interfaces, role images, responsibilities and resource adjustments. This needs to be elaborated constructively and to be implemented and topics like quality management need to be developed
Project approach
Analysis impact of outsourcing process e.g.
Examination service level agreements (SLAs)
Analysis impact of quality management as well as on task fields, responsibilities, capacities property managers
Determination of future caretaker services
Thanks to the omission of internal services: definition of resource release
Concurrently definition of new spheres of action like reinforced tenant attendance, controlling, quality assurance of external services
Finalisation of new roles and performance images
Determination of necessity and if applicable creation depth of training and advanced training programmes of technical property carer and facility managers
Increase of efficiency and optimisation of reporting of quality manager and facility manager via usage of mobile devices in exterior services
Long-term optimisation of internal caretaker organisation and outlook on future capacities and saving of resources
Preparation of resource planning tool
Depiction of results in a board presentation
Results
Target structure, measurement packages defined
Roles, resources, training planning and quality management adjusted
