Support in Contracting

Challenges

Implementation of servicer strategies in the fields broker and facility management services
Challenge is to make servicer structures lean and to bundle them as well as to establish comparable service levels on international level as per strategic requirements
Implementation of steering and controlling functions (outsourcing-controlling)
Avoidance of double performance of tasks and ensuring of service quality

Recording status quo
- Cost baseline
- Portfolio data
- Current service levels
Determination of target services and target structure
Determination of contracting structure and preparation of contracting documents
- Preparation of RFI- and RFP-documents
- Service specifications, content topics of contract, portfolio description etc.
Selection of servicers to be invited as per pre-defined strategy parameters
Support in contracting process
- Q&A-sessions, documentation, presentations, contracting negotiations etc.
- Scoring based on qualitative and quantitative factors
Steering and implementation
Introduction of outsourcing-controlling