Implementation of servicer strategies in the fields broker and facility management services
Challenge is to make servicer structures lean and to bundle them as well as to establish comparable service levels on international level as per strategic requirements
Implementation of steering and controlling functions (outsourcing-controlling)
Avoidance of double performance of tasks and ensuring of service quality
Project approach
Recording status quo
Cost baseline
Portfolio data
Current service levels
Determination of target services and target structure
Determination of contracting structure and preparation of contracting documents
Preparation of RFI- and RFP-documents
Service specifications, content topics of contract, portfolio description etc.
Selection of servicers to be invited as per pre-defined strategy parameters
Support in contracting process
Q&A-sessions, documentation, presentations, contracting negotiations etc.
Scoring based on qualitative and quantitative factors
Steering and implementation
Introduction of outsourcing-controlling
Results
Contracting approvable by revision
Simple and well working service provider structures
Ensuring that all required services will be rendered
