Outsourcing & Servicer Structure

Challenges

  • A multitude of individual service provider contracts for a heterogeneous portfolio, various types of usage, building sizes, owner structures and core business requirements
  • Non-transparent structures regarding quality, outsourcing & service levels, location specifics (legal restrictions, investments, costs, provider)
  • Local facility management responsibilities

Project approach

  • Execution of portfolio analysis regarding locations, outsourcing-level with bounded resources, servicer structures, current costs (baselining)
  • Formation of clusters: geographic (location types, regions, countries), services (activities, qualities), potentials (costs, bundling, required actions)
  • Deduction facility management strategy: cluster-specific outsourcing lines and services, bundling of services, steering model, assignment strategy
  • Preparation of assignment: detailed cost recording for locations in focus, determination price strategy (e.g.: GMP-Model)

Results

  • Optimisation of internal organisation & processes
  • Efficient servicer controlling
  • Transparency regarding locations, processes, costs
  • Ensuring of adequate quality levels for end users
  • Granting of global minimum standards for risk avoidance
  • Cost savings