Organisation procedures

Challenges

• Internationally operating enterprises with more than hundred locations
• Permanent change of core business requirements/needs
• Heterogeneous portfolio: usage, location size, owner structures, requirements
• Non-transparent and heterogeneous structures regarding quality, outsourcing & service level, location specifics (legal restrictions, investments, costs providers)
• Increasing importance and requirements regarding compliance

Project approach

• Deduction of processes along CREM tasks and existing organisation
• Definition of interfaces in the group and to external service providers
• Documentation of processes and course of action according to defined roles
• Preparation of reporting, documents and resources
• Co-ordination of group-wide processes

Results

• Simple processes enabling individual decisions in the regions
• Defined responsibilities and interfaces are transparent
• Ensuring of global minimum standards for the avoidance of risks as well as compliance in case of real estate transactions
• Boosting of CREM-acceptance and user satisfaction