Organisation procedures
Challenges
- Internationally operating enterprises with more than hundred locations
- Permanent change of core business requirements/needs
- Heterogeneous portfolio: usage, location size, owner structures, requirements
- Non-transparent and heterogeneous structures regarding quality, outsourcing & service level, location specifics (legal restrictions, investments, costs providers)
- Increasing importance and requirements regarding compliance
Project approach
- Deduction of processes along CREM tasks and existing organisation
- Definition of interfaces in the group and to external service providers
- Documentation of processes and course of action according to defined roles
- Preparation of reporting, documents and resources
- Co-ordination of group-wide processes
Results
- Simple processes enabling individual decisions in the regions
- Defined responsibilities and interfaces are transparent
- Ensuring of global minimum standards for the avoidance of risks as well as compliance in case of real estate transactions
- Boosting of CREM-acceptance and user satisfaction