Changes and imbalances, may it be of organisational & structural nature (CREM-structure, new workplace concepts, location shifting etc.), content-related (new alignment of the corporate strategy, new function in the group etc.) or emotional (team changes & integration, conflicts in the team, lacking stability etc.), generate usually uncertainty and thus distrust and resistance arising from it in the staff
An early information in time and inclusion of all concerned parties in the scope of changes put these reservations distinctly into perspective
The monitoring and intensive attendance of change processes leads to significant enhancement of acceptance by the concerned parties and have great bearing on the project success.
Project approach
Identification of the relevant points of friction by the forthcoming change (qualitative information procurement by interviews, questionnaires and insight considerations)
Drafting of a Change Road Map (definition of demands for action in the 4 phases initiation, start & acceptance, change, stabilisation)
Development of a multiplier network in the company (Change Agents)
Drafting of a communication strategy
Initial information and „Pick up“ of all concerned parties (phase of initiation)
Integration of the concerned parties with the aid of the "Change Agents" and adequate workshop formats (start & acceptance)
Identification of project sponsors on management level (start & acceptance)
Communication measures such as Town halls or Intranet information (start & acceptance)
Intensive facilitation by numerous local presence and assignation of a "carer" on site (change)
Adhoc-registration of mood & possible difficulties, assignation of Floorwalkers on site for support (change)
Pulse check (stabilisation)
Post-Change Evaluation by means of insight considerations and interviews (stabilisation)
Results
Comprehensive inclusion and information of all concerned parties grants the maximal acceptance of the measures of changes
Codetermination as a key for employee satisfaction
Positive completion of the change process and relief in all further measures by changed attitude of the staff