Within the framework of the communication with tenants there are many contact points. Generally there are processes determined meant to ensure the management of these client interfaces
In the course of permanent improvement of process quality it is necessary to carry out a tenant satisfaction study and to enhance the often historically established processes to optimise the tenant communication and the complaint management
Project approach
Status quo analysis
Analysis of contacts, requests, complaints and other communication
Preparation of quantity frameworks
Former channelling
Qualification of results and assessment
Processes principal/service provider
Target concept
Outside-in: processes, structures, channelling, residential real estate business and other businesses
